Privacy Policy

Data Controller

VertexCascade GmbH (registration number HRB101693) is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring the secure handling of your personal information in accordance with the General Data Protection Regulation (GDPR) and German data protection laws.

Data Collection

We collect personal data when you interact with our website, contact us, or use our services. The data we collect includes information you provide voluntarily and information collected automatically through your use of our website.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Project details and requirements when requesting quotes or consultations
• Communication preferences and correspondence with our team
• Business information if you are representing a company or organisation

Information Collected Automatically

• Website usage data, including pages visited, time spent on site, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We process your personal data for various purposes based on legal grounds including legitimate interests, contract performance, and consent. We use your data to provide our sustainable construction services, improve our website, and communicate with you about your projects.

Primary Uses

• Responding to your enquiries and providing customer support
• Processing service requests and managing construction projects
• Sending project updates, quotes, and relevant business communications
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements

Marketing and Communications

With your consent, we may use your information to send you marketing communications about our sustainable construction services, industry updates, and company news. You can opt out of marketing communications at any time by contacting us or using the unsubscribe links in our emails.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, always under strict confidentiality agreements and data protection requirements.

Service Providers

• Website hosting and technical infrastructure providers
• Email communication and customer relationship management systems
• Analytics services (such as Google Analytics) to understand website usage
• Professional advisors including lawyers, accountants, and consultants

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for processing.

• Contact form enquiries: 3 years from last contact
• Project-related data: 10 years after project completion (in accordance with German construction law requirements)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 26 months (Google Analytics default retention period)

Your Rights

Under the GDPR and German data protection laws, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights and will respond to your requests within one month.

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the information below:

You also have the right to lodge a complaint with the German data protection supervisory authority (Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg) if you believe we have not handled your personal data in accordance with data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data and respect your privacy rights.